Refund policy
Return Policy
Effective Date: February 2025
We want you to adore your Zero Zero Organic products. If for any reason you’re not satisfied, we’re here to make it right.
Returns
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Returns are accepted within 30 days of delivery.
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Products must be unused and in their original packaging.
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To initiate a return, contact us using the contact page and we’ll guide you through the process.
Refunds
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Refunds are issued promptly using your original payment method.
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Please allow 5-10 business days for the refund to process.
Exceptions
To ensure product quality, sale items and gift cards are non-refundable.
Contact Us
Your satisfaction matters to us. For any concerns, email us at connect@zerozeroskincare.com.au.
Warranty Policy
Effective Date: February 2025
We stand behind every product we create and believe in giving everyone a fair go. If our products don’t meet your expectations, we’ll make it right.
How It Works
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If you’re not satisfied, contact us within 30 days of delivery at connect@zerozeroskincare.com.au.
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Provide proof of purchase and let us know your concern.
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We’ll issue a full refund using your original payment method.
At Zero Zero skincare, your happiness and trust mean the world to us. Let us know how we can better serve you.